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SERVICES

Programs for Managers & Employees

Programs for Managers

Collaboration is the new competition in today’s workplace, managers often find themselves in new and unfamiliar territory. Their ability to manage people has a huge financial impact on a company’s success. Their effectiveness in networking and collaborating will play a vital role in the company sustainability. Their ability to shift from manager to leader will make them invaluable. Our customized training programs give managers the tools and insight to perform at their highest capacity. Furthermore, we show how to implement these tools, skills and insight into the workplace to maximize results. Managers will feel better prepared to handle their day-to-day responsibilities in ways that improve effectiveness of their employees and relationships in the workplace.

By highlighting tailored case studies, writing and conducting effective performance appraisals provides managers with a process for employee evaluation and identifying action plans for improvement.
If it is true that change is constant, then the degree and pace of change in today’s workplace makes dealing with the challenges of change more important than ever, especially for those who are leading it. In Leading in a Changing Environment, managers will learn about the stages of change, unique employment needs throughout these stages, and techniques leaders use to build trust, manage conflict and promote effective problem-solving skills.
Companies with the greatest competitive advantage are those who make the most of employee diversity. By learning how to appreciate others’ unique perspectives, understand people’s inherent differences and collaborate in a mutually beneficial way, Managing a Diverse Workforce will explore ways to manage diversity in today’s environment.
Building Teamwork uses a survival simulation to heighten awareness of the importance and benefits of teamwork. Participants also learn how to use a group dynamics model to recognize and understand the stages of team development so that they can motivate their teams toward high performance.
Facilitation Skills implements the opportunity to practice the development and delivery of interactive presentations that create interest, involvement and commitment in the listeners. Participants will learn and practice the skills of reading cues from groups, improving understanding and applying fundamental presentation skills, such as controlling eye contact and handling question and answer sessions.
Leadership for Results is an updated version of the Frontline Leadership course, a staple human performance improvement course offered for many years at The Washington Post. This series of courses covers basic management principles, including Basic Principles for a Collaborative Workplace, Establishing Performance Expectations, Coaching for Optimal Performance, Giving and Receiving Recognition, Giving Constructive Feedback, Handling Emotions under Pressure and Taking Corrective Action.
Leading with Questions shows that leadership is not about knowing all the answers but about knowing which questions to ask and carefully listening to those answers. This process maps the future of leadership. For those leaders who want to develop and ask questions that provoke reflection, obtain meaningful information and initiate action, Leading with Questions will explain how change begins with inquiry.

Programs for All Employees

Change is constant. With this in mind it is essential to design and implement employee training programs to guide people through changes in the workplace. Our programs addresses many common reasons for employee training including:

  • Changes in your customers’ needs
  • Changes that come with a values driven organization
  • Growth or restructuring of an organization
  • Identify, adopting and executing best practices or new business processes
  • Performance improvement

We help people making the shift from familiar habits to new business behaviors. We provide opportunities for organizations to sustain these shifts ensuring its continued success.

Presentation Skills gives participants an opportunity to practice and sharpen the skills required to speak effectively in front of groups. Participants will learn techniques for controlling nervousness, organizing content, using visual aids, and handling question and answer sessions. Presentation Skills is delivered in two half-day sessions with optional one-on-one coaching after the workshop.
Business Writing provides participants with tips and techniques to improve written communication, and teaches participants to write organized and concise letters, memos and e-mails quickly and efficiently. Participants will learn editing methods to use for their own writing samples.
Progressive companies require progressive changes, but employees are not always ready to embrace them. The ability to deal with the quick and dynamic pace of today’s business environment has become a critical skill for the promotion of individual effectiveness and organizational success.Adapting to a Changing Environment provides participants with useful information about transition stages, and practical and useful coping techniques to help navigate through an ever-changing environment.
Time Management enables participants to better prioritize their work, balance daily work with special projects and handle urgent situations as they arise. Participants will learn techniques to promote greater professional and personal productivity.
Team Building emphasizes the importance of teamwork in today’s business environment. Through the use of a survival simulation, participants experience the benefits of teamwork and identify actions that they can take to improve their team’s performance. Participants also become more aware of their own interpersonal style and its impact on colleagues through an interpersonal style inventory. Participants practice adjusting or “flexing” their own styles to enhance team communication.
Good communication skills are imperative for outstanding performance and career management. In today’s workplace, people must be able to quickly absorb and share an overwhelming number of messages each day. In Communicating in the Workplace, participants will learn strategies and approaches to relaying efficient and influential messages, making conscious and deliberate choices, and efficiently and actively listening to the concerns and ideas of others.
Advanced Interpersonal Communication builds on communication basics by delving into the nuances of communication styles. Participants will learn skills that promote positive and productive interactions with others, regardless of role or level in the organization, and explore the importance of continually improving upon their communication skills.
In Vision and Strategic Planning, we work with organizations to implement solutions in three primary areas:

  1. Assessing commitment to the organization’s vision and strategic priorities,
  2. Working with business leaders to help them refine and communicate those goals, and
  3. Aligning individuals with strategic priorities through customized human performance improvement efforts, workshops, tools and processes.

We also work directly with business leaders, human resources, and organization development or training professionals, to implement our workshops, tools and processes. The program remains within the framework of each client’s culture, objectives and expectations in order to craft an approach that could include organizational assessments, management working sessions and human performance improvement workshops.

People tend to hold individual biases for gathering information, making decisions, and orienting and ordering the external environment, yet it may be challenging to make constructive use of their differences. Identifying and exploring “type” differences will help participants to increase awareness of their natural strengths and potential blind spots, and in the process, help to gain awareness and appreciation for the “type” preferences of others. They also will learn how to apply the knowledge of their type to common workplace issues, such as communication, work styles, stress, problem solving and change.
In many organizations, conflict is routinely avoided in the workplace; however, organizations can build better solutions and stronger teams by learning how to effectively handle conflict. In Resolving Conflict, participants will examine their own use of the conflict modes by taking the Thomas-Killman Conflict Mode Instrument, examine a real-life conflict situation and follow a model for understanding and resolving future conflicts.
Stress Management gives participants the awareness they need to identify and handle the stress in their lives. Participants will discuss the types and sources of stress that they experience and the effects of stress on their daily lives, and will identify alternative responses to stress that will enhance their personal and professional productivity.
The goals of Providing Quality Customer Service are to develop a working definition of what makes up quality customer service, to explain the link between excellent customer service and the organization’s success, and to provide the staff with the necessary tools for achieving a consistently high standard of customer service.
Motivation is the combination of a person’s desire and energy directed at achieving a goal. It is the cause of action. Different people can have quite different motivators. For example, some people are motivated by more money, others by more recognition, time off from work, promotions, and opportunities for learning, opportunities for socializing and relationships, etc. Therefore, when attempting to motivate, it’s important to know what motivates you. Because, ultimately, long-term motivation comes from people motivating themselves. This MOTIVATING YOU workshop is a process where we discover what motivates you personally. Then identifying how we can link your motivation with your work environment. MOTIVATING YOUis a half day course.

At the end of the workshop participants will:

  • Describe how motivation impacts the work environment and how to tap into it
  • Identify conditions that activate behaviors that creates motivating energy
  • Explore how to align their motivating energy with their work
  • Discuss how to remove any barriers that disconnects their motivation with their performance goals
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